Chapter 1: MCA (NEW), December 2021
MCS-214
MASTER IN COMPUTER
APPLICATION (MCA) (NEW)
Term-End Examination
December, 2021
MCS-214: PROFESSIONAL SKILLS AND ETHICS
Time: 2 HoursMaximum Marks: 50
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Note: Answer all questions.
1. Read the following passage and answer the questions below it:
Once you’ve mastered reading the cues and emotions of other people, you’re ready to read an entire room. It may sound daunting, but it’s what you’ve already learned about social awareness—just on a larger scale.
Essentially, there are two ways to pick up the mood of an entire room. First, you can rely solely on your gut instincts. Emotions are contagious, meaning they spread from one or two people until there’s a palpable and collective mood that you will feel at some level.
For example, imagine walking into a room of 125 entrepreneurs who are networking and sharing their ideas. It’s pretty likely that there would be excitement and positive energy there, and it wouldn’t take long to become aware of it. You’d hear their voice levels and tones, and see the focused and interested posture and body language. Now imagine walking into a room of 125 people waiting to be chosen for jury duty
The room is quiet; people are trying to distract themselves with reading material, music, and anything else to pass the time. Even though it’s our civic duty to attend, hardly anyone wants to be there. The two moods are like night and day. Here’s how you can catch the mood of the room. When you enter the room, scan it and notice whether you feel and see energy or quiet, subdued calm. Take notice of how people are arranging themselves—alone or in groups. Are they talking and moving their hands? Are some more animated than others? What is your gut telling you about them?
Another way to read the mood of the room is to bring along a more experienced guide, much like you would on an African safari. Your guide should be a socially aware expert willing to show you the ropes when it comes to tapping into your instincts and picking up the room’s mood. Shadow your guide and listen to what he feels and sees. Ask what he senses and what clues gave the mood away. Eventually, you should be in one to take the lead.
Questions:
1. (a) Answer the following questions:
(i) What do you think the author means by ‘the mood of the room’? 2
Answer: The"mood of the room" refers to the overall emotional atmosphere or energy present in a group of people gathered in a space. It reflects the collective emotions, attitudes, and behaviours of the people in the room, which can be observed through their body language, tone of voice, and interactions.
(ii) Discuss the two ways to “pick up the mood of the room.” Give examples. 2+2
Answer:
Relying on gut instincts: By observing body language, tone of voice, and posture, you can feel the collective mood. For example, in a room of 125 entrepreneurs, you would sense excitement and energy from their animated discussions.
Using a socially aware guide: An experienced person can help you recognize the mood by pointing out cues like facial expressions, group dynamics, or individual behaviours, similar to how a guide helps on a safari.
(iii) What does the author suggest that we should do to ‘catch’ the mood of the room?
2
Answer: The author suggests scanning the room and observing the energy, interactions, and body language