: Angelena Boden
: Handling Complaints
: Management Pocketbooks
: 9781908284471
: 1
: CHF 8.80
:
: Management
: English
: 112
: Wasserzeichen
: PC/MAC/eReader/Tablet
: PDF
Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.