| Foreword | 5 |
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| Table of Contents | 7 |
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| Introduction | 13 |
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| Part I E-Services in Public and Private Sector | 15 |
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| Open Innovation in Research Libraries-Myth orReality? | 17 |
| Introduction | 17 |
| Theoretical Background | 18 |
| Research Method | 19 |
| Roskilde University Library (RUB) | 20 |
| Analysis and Results | 20 |
| Competitors and Governmental Agencies | 21 |
| Users in E-service Innovation | 22 |
| Discussion, Conclusions and Limitations | 22 |
| References | 23 |
| News as a Service: Adoption of Web 2.0 by Online Newspapers | 25 |
| Context of the Study | 25 |
| The Survey Methodology | 26 |
| Survey Data | 28 |
| Discussion and Outlook | 30 |
| References | 32 |
| Citizens Participation in Public Decisions: The Open Source Role | 34 |
| Introduction | 34 |
| Background and Literature Review | 35 |
| Research Method | 37 |
| Data Collect | 37 |
| The Conferences | 37 |
| The Web Site Analysis | 38 |
| The Questionnaire | 38 |
| Conclusion | 40 |
| References | 41 |
| A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration | 42 |
| Introduction | 42 |
| A Perspective on Document Digitization | 43 |
| A Dynamic Analysis of the Digitization Process | 44 |
| Methodological Approach | 44 |
| The Causal Relationships Diagrams | 45 |
| A System Dynamic Based Digitization Process Model | 46 |
| Analysis of Simulation Results | 47 |
| Conclusions | 48 |
| References | 49 |
| ICTs in an Ageing Society: An Overview of Emerging Research Streams | 50 |
| Demographic Change, New Needs | 50 |
| Research Question | 51 |
| Literature Search Method | 52 |
| Literature Search | 53 |
| Literature Search Outcomes | 54 |
| Conclusions and New Research Agenda | 56 |
| References | 57 |
| Analyzing the Structure and Complexity of a Service Provision Network: Potential Applications to Network Assessment | 58 |
| Introduction | 58 |
| Modeling Services as Networks | 59 |
| Measuring Service Network Complexity | 60 |
| A Practical Example | 61 |
| Conclusions and Outlook | 65 |
| References | 65 |
| Biometric Authentication and Authorization Infrastructures in Trusted Intra-Organizational Relationships | 66 |
| Introduction | 66 |
| Theoretical Framework | 68 |
| Research Design: Trust Definitions and Trust Conceptual Model | 68 |
| Biometric AAIs Within an Organization | 69 |
| Conclusions and Future Work | 71 |
| References | 72 |
| Reshaping eGovernment Through Institutional Agents | 74 |
| Introduction | 74 |
| Related Literature | 75 |
| Commentary | 77 |
| Intermediaries as Institutional Agents | 78 |
| Implications and Conclusions | 79 |
| References | 81 |
| Patent Information System in R | 81 |
| 82 | 81 |
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| The Emergence of a Pro-patent Era: Implications for Information Systems | 82 |
| Patent Analysis for R | 82 |
| 83 | 82 |
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| R | 82 |
| 84 | 82 |
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| Technology Planning | 85 |
| Product Planning | 85 |
| Market Planning | 85 |
| Getting Patent Information: On-line Patent Search Tools | 86 |
| Concluding Remarks | 88 |
| References | 88 |
| Part II Organizational Change and Impact of IT | 90 |
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| ERP Acceptance: The Role of Affective Commitment | 93 |
| ERP Acceptance and Affective Commitment | 93 |
| Research Model and Hypotheses | 94 |
| Research Methodology | 96 |
| Sample and Procedure | 96 |
| Measurements | 96 |
| Results | 96 |
| Discussion | 98 |
| Conclusions | 99 |
| References | 100 |
| Individual Readiness for Change in the Context of Enterprise Resource Planning System Implementation | 101 |
| Introduction | 101 |
| Theoretical Framework | 102 |
| Factors Influencing RFC in the ERP Context | 102 |
| Method | 105 |
| Research Design and Measurements | 105 |
| Data Analysis | 105 |
| Discussion and Implications | 107 |
| References | 107 |
| Changing Spaces for Social Learning in ERP Implementation: A Situational Analysis | 109 |
| Research Approach | 109 |
| From the Steering Committee (1998 2002) to the Key Users 2002 2005) Time Period | 110 |
| Conclusions | 114 |
| References | 115 |
| A Planning-Oriented Approach for ERP Implementation in SMEs | 117 |
| Intro | 117 |