: Alex Hernandez
: ITIL and ISO/IEC 20000 A Practical Handbook
: The Stationery Office Ltd
: 9780113314119
: 1
: CHF 45.50
:
: Wirtschaft
: English
Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.