| Title Page | 5 |
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| Copyright | 6 |
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| Preface | 7 |
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| Vorwort | 8 |
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| Table of Contents | 11 |
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| 1 Theories on personnel management – from productivity to value and knowledge-based human capital | 15 |
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| 1.1 Scientific management as predecessor of a function-oriented personnel management | 15 |
| 1.2 Scientific management as practical trigger of “function-oriented personnel management” | 16 |
| 1.3 Finance-oriented personnel management as further concept | 22 |
| 1.3.1 Capital market-oriented approach | 25 |
| 1.3.2 Goals of personnel cost planning | 27 |
| 1.3.3 Criteria of personnel cost planning | 28 |
| 1.3.4 Continued remuneration in case of sickness | 29 |
| 1.4 Personnel management based on behavioural-science and labour psychology | 29 |
| 1.5 Labour economics: a macroeconomic concept | 34 |
| 2 Calculation of selected personnel management instruments and numbers of the annual financial statement for the Berlin Balanced Scorecard Approach | 43 |
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| 2.1 Connection of the accounting systems in the annual financial statement | 43 |
| 2.2 Personnel controlling and the Berlin Balanced Scorecard Approach | 44 |
| 2.2.1 Personnel controlling as internal information supply | 45 |
| 2.2.2 Personnel controlling as coordinator of the personnel management system | 46 |
| 2.3 Balanced Scorecard – A personnel Performance Management Approach | 47 |
| 2.3.1 Traditional performance measurement systems of personnel controlling | 47 |
| 2.3.2 Return-on-Investment – a personnel performance approach | 48 |
| 2.3.3 Balanced Scorecard as instrument for strategy implementation | 50 |
| 2.3.4 Balanced Scorecard terminology | 51 |
| 2.3.5 Goal and scope of action of the balanced scorecard | 51 |
| 2.3.6 Balanced Scorecard Structure | 53 |
| 2.3.7 Controlling perspectives of the Balanced Scorecard | 53 |
| 3 Berlin Balanced Scorecard Approach | 61 |
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| 3.1 Conception | 61 |
| 3.2 Application of the Berlin Balanced Scorecard Approach | 62 |
| 3.2.1 Data basis (cf. Annual financial statement 2010 BASF) | 62 |
| 3.2.2 On connecting the financial and customer perspective | 63 |
| 3.2.3 Customer perspective: A marketing perspective | 68 |
| 3.2.4 Connection between the customer-/market and the financial perspective | 71 |
| 3.2.5 On the connection of the internal process perspective and the employee potential or human capital perspective with the financial perspective | 72 |
| 4 Basic considerations on organizational concepts | 85 |
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| 4.1 Toyota’s Just-in-Time: an organizational success story | 85 |
| 4.2 Organizational Targets: no performance measurement without targets | 91 |
| 4.3 On the necessity of organizational concepts | 93 |
| 4.4 Organizational concepts and assumptions | 96 |
| 4.4.1 On the structural approach: metaphor – organization as “machine | 97 |
| 4.4.2 Behavioural science and labour organization based organization concept | 98 |
| 4.4.3 Legal-political organizational approach: companies as governance instrument and political arena for interest groups | 101 |
| 4.4.4 On the visionary, symbolic cultural organizational approach | 105 |
| 4.4.5 Corporate organizational theory as approach for the recognition, analysis and design regarding organizational problems | 107 |
| 4.5 On Kosiol’s traditional organizational theory | 109 |
| 4.6 Organizational analysis | 116 |
| Literature | 123 |
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| Index | 129 |