| Buchtitel | 1 |
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| Preface | 8 |
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| 1 Introduction | 11 |
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| 1.1 What is evaluation? | 11 |
| 1.2 What is the point of evaluation anyway? | 12 |
| 1.3 How does evaluation work? | 14 |
| 1.4 Whom do I need to get involved? | 17 |
| 1.5 Why do we need this book? | 18 |
| 2 Impact evaluation | 22 |
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| 2.1 Objectives of your measure | 24 |
| 2.2 Effect analysis | 28 |
| 2.3 Indicators | 32 |
| 2.4 Evaluation design | 35 |
| 2.5 Data collection | 45 |
| 2.6 Data analysis | 60 |
| 2.7 Discussion of results from data analysis | 76 |
| 3 Process evaluation | 78 |
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| 3.1 Aim and outcome | 78 |
| 3.2 Barriers and drivers | 80 |
| 3.3 Activities related to barriers and drivers | 83 |
| 3.4 Methods for process evaluation | 84 |
| 4 Information reporting and utilisation | 93 |
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| 4.1 Result presentation | 93 |
| 4.2 Up-scaling of results | 102 |
| 4.3 Transferability | 108 |
| 5 And now: back to reality | 116 |
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| 5.1 Some myths about evaluation | 116 |
| 5.2 ‘Things’ which can mess up your evaluation | 118 |
| 5.3 Strengthening the quality of your evaluation | 120 |
| 6 The very last chapter | 123 |
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| 6.1 Some words to the evaluator | 123 |
| 6.2 Some words to politicians | 124 |
| 7 Evaluation examples | 126 |
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| 7.1 Utrecht Road Safety Label | 126 |
| 7.2 Utrecht Cargohopper | 139 |
| 7.3 Tallinn Knitting Bus | 150 |
| 8 Index | 172 |
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| 9 List of useful evaluation literature | 173 |
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| 9.1 Evaluation literature | 173 |
| 9.2 Evaluation resource web sites | 173 |
| 9.3 Data collection and analysis methods | 175 |
| 9.4 Links to helpful software | 175 |
| 10 References and picture credits | 177 |
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