: Reinhard K. Sprenger
: Trust The Best Way To Manage
: Campus Verlag
: 9783593404271
: 1
: CHF 29.00
:
: Management
: English
: 192
: Wasserzeichen/DRM
: PC/MAC/eReader/Tablet
: ePUB/PDF
In business, nothing is more important than trust. No company can prosper without trust between management and employees, among colleagues and partners, and between the organization and the outside world. Trust is the strongest foundation for customer loyalty, staff motivation and market confidence. This book brings trust out of the realm of ideals and the reveals that it isn't just a virtue, but an economic necessity, especially for a company operating in today's turbulent markets. The author explodes a number of dangerous myths about trust: that it is no more than a feel-good factor, that it has to be earned, and that trust is fine but control is better. He shows that the mistrust prevalent in many corporations can incur huge commercial costs, and explains the quickest and most direct ways for a company to win trust. Reinhard Sprenger is a passionate advocate of putting trust into action in the way companies are run. As he shows management rhetoric is one thing; genuine, deep-seated and widespread trust quite another. In the end, real trust will do more for a company's security than any security measure, exert control more effectively than any control system, and create more value than any value-creation programme.

Dr. Reinhard K. Sprenger gilt als der profilierteste Führungsexperte Deutschlands. Geboren 1953 in Essen, in Philosophie promoviert, lebt er heute in der Nähe von Zürich und in Santa Fe, New Mexico. Zu seinen Kunden zählen zahlreiche internationale Konzerne sowie fast alle DAX-100-Unternehmen. Neben »Mythos Motivation« zählen zu seinen erfolgreichsten Publikationen »Das Prinzip Selbstverantwortung«, »Die Entscheidung liegt bei dir«, »Vertrauen führt«, »Radikal führen« und »Das anständige Unternehmen«. Der Bestsellerautor ist bekannt als kritischer Denker, der nachdrücklich dazu auffordert, neues Denken und selbstbestimmtes Handeln zu wagen. Weitere Informationen unter www.sprenger.com.
Titelei1
CONTENTS6
Introduction8
Why trust?16
Because it is missing: An assessment17
Because it allows flexible organization26
Because it facilitates reorganization30
Because it produces loyal customers32
Because it makes companies fast35
Because it supports knowledge transfer and entrepreneurialism40
Because it facilitates creativity and innovation41
Because it saves costs44
Because it produces staff loyalty and protects intrinsic motivation46
Because it makes management successful48
What is trust?54
Where we encounter trust54
Limits of trust65
Misunderstandings about trust77
How do I show trust?84
Myth: Trust-building measures84
Moving away from the idea of trust as a consolation prize93
Starting trust98
Active truthfulness113
How you destroy trust121
The artificial limbs of trust132
What prevents us trusting141
Trusting nevertheless158
Bibliography190