| Contents | 6 |
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| Foreword | 11 |
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| Preface | 14 |
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| CONFERENCE COMMITTEE | 16 |
| CONFERENCES AS EPISTEMOLOGICAL EXPERIMENTS: Purity, Plurality, and the Politics of Knowledge | 18 |
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| Part 1: Keynotes and Invited Papers | 30 |
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| ORGAMIZATIONAL DYNAMICS OF TECHNOLOGY- BASED INNOVATION: Diversifying the Information Systems Research Agenda | 31 |
| TURNING THE DIGITAL DIVIDE INTO A DIGITAL DIVIDEND: Some Experiences from Manchester, UK | 35 |
| DROPPING YOUR TOOLS: The Diversity of the Research Agenda in Organizational Dynamics of Technology- Based Innovation | 46 |
| COOPERATIVE MODELS FOR INFORMATION TECHNOLOGY TRANSFER IN THE CONTEXT OF OPEN INNOVATION | 58 |
| PROCESS MODELING INFORMATION SYSTEMS DEVELOPMENT: The SelICo Case | 77 |
| Part 2: Novel Perspectives in Innovation Research | 96 |
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| AN EXPLORATION OF INFORMATION SYSTEMS ADOPTION: Tools and Skills as Cultural Artefacts— The Case of a Management Information System | 97 |
| RE-SEARCHING COMMONALITY DIFFERENTLY: Subjectively Replicating a Theory of Multimedia Systems Development | 112 |
| THE SITUATEDNESS OF WORK PRACTICES AND ORGANIZATIONAL CULTURE: Implications for Information Systems Innovation Uptake | 126 |
| USER-LED INNOVATION IN CALL CENTER KNOWLEDGE WORK: A Social Shaping Perspective | 144 |
| CONTEXTUAL ANALYSIS AS SUPPORT FOR SUCCESSFUL INNOVATION IN COMPLEX ENVIRONMENTS | 159 |
| THE IDENTITY, DYNAMICS, AND DIFFUSION OF MIS | 172 |
| Part 3: Software Process Improvement | 187 |
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| USE OF APPRECIATIVE INQUIRY IN SUCCESSFUL PROCESS IMPROVEMENT: An Action Research Study | 188 |
| MEASURING PROCESS INNOVATIONS AND IMPROVEMENTS | 204 |
| THE VIEWS OF EXPERTS ON THE CURRENT STATE OF AGILE METHOD TAILORING | 224 |
| THE IMPACT OF METHODS AND TECHNIQUES ON OUTCOMES FROM AGILE SOFTWARE DEVELOPMENT PROJECTS | 242 |
| Part 4: Actor Network Theory | 257 |
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| THE INERTIA OF ERP PROJECTS: Diffusion or Drift? | 258 |
| MAKE TECHNOLOGY INVISIBLE, OR KEEP IT VISIBLE? The Role of Intra- organizational Transfer and Integration of Project Outcomes | 272 |
| IMPLEMENTATION OF A CUSTOMER SERVICES INFORMATION SYSTEMS STRATEGY IN A HIGHER EDUCATION CONTEXT: An Integrative Perspective | 287 |
| THE DYNAMICS OF AN lOIS IN THE SEAPORT OF BARCELONA: An ANT Perspective | 300 |
| A DYNAMIC APPROACH TO CONTEXT IN DIFFUSION RESEARCH: An Actor Network Theory Study of Mobile-TV Service | 318 |
| WORKING WITH TECHNOLOGY IN COMPLEX NETWORKS OF INTERACTION | 334 |
| Part 5: Technological Interlude: The Case of RFID | 346 |
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| RFID ADOPTION: Theoretical Concepts and Their Practical Application in Fashion | 347 |
| INFORMATION SYSTEMS INNOVATION RESEARCH AND THE CASE OF RFID | 364 |
| Part 6: Firm Level Adoption Factors | 378 |
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| EXTENDING THE RESEARCH AGENDA ON DIFFUSION OF INNOVATIONS: The Role of Public Programs in the Diffusion of E- Business Innovations | 379 |
| EXPLORING THE ROLE OF GOVERNMENT IN INFORMATION TECHNOLOGY DIFFUSION: An Empirical Study of IT Usage in Shanghai Firms | 393 |
| SME ADOPTION OF ENTERPRISE SYSTEMS IN THE NORTHWEST OF ENGLAND: An Environmental, Technological, and Organizational Perspective | 408 |
| INFORMATION TECHNOLOGY DIFFUSION IN THE JORDANIAN TELECOM INDUSTRY | 429 |
| Part 7: Position Papers | 441 |
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| CHALLENGES FOR CREATIVITY AND INNOVATION IN MOBILE AND TRANSIENT VIRTUAL ENVIRONMENTS | 442 |
| ATTAINING ORGANIZATIONAL INNOVATIONS: Better Smart than Fast | 447 |
| KNOWLEDGE ECOSYSTEMS: A Theoretical Lens for Organizations Confronting Hyperturbulent Environments | 453 |
| THE TRIPLE HELIX, OPEN INNOVATION, AND THE DOI RESEARCH AGENDA | 459 |
| BRINGING AN INTEGRAL APPROACH TO THE FIELD OF TECHNOLOGY DIFFUSION RESEARCH | 465 |
| SOFTWARE INNOVATION AS MAINTENANCE: Theorizing the Social in Software Maintenance | 471 |
| EXPLORING STRUCTURAL CHANGES OF THE COMMUNICATIONS NETWORK DURING ORGANIZATIONAL CRISIS | 476 |
| RESEARCH AND INFORMATION SYSTEMS: How Information Systems Are Transforming the Nature of Science ( And What Does This Mean for IS Researchers) | 482 |
| PSYCHOLOGICAL REACTANCE AND INFORMATION SYSTEMS ADOPTION | 486 |
| THE NEW CHALLENGE OF BUSINESS VALUE: Time to Link Project Management Performance with Adoption Research? | 491 |
| SOCIO- TECHNICAL DESIGN OF THE 21st CENTURY: A Vision | 497 |
| WHEN COUNTERFACTUAL THINKING MEETS THE TECHNOLOGY ACCEPTANCE MODEL: An Investigation | 501 |
| THE MYTH OF ALIGNMENT | 506 |
| COACHING THE APPLICATION OF AGILE SOFTWARE DEVELOPMENT | 512 |
| Part 8: Panels | 517 |
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| COMPLEXITY THEORY AND THE DIFFUSION OF INNOVATIONS | 518 |
| GLOBAL DIFFUSION OF BROADBAND: Current State and Future Directions for Investigation | 520 |
| Index of Contributors | 524 |
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