| Series Editors Foreword | 6 |
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| Acknowledgements | 8 |
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| Contents | 9 |
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| 1 Introducing the Resourceful Practitioner | 12 |
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| 1.1 What This Book Is About | 12 |
| 1.2 Being a Professional | 13 |
| 1.3 What Are Practices | 16 |
| 1.4 Mediation and Knowledge in Practices | 18 |
| 1.5 Professional Identity | 21 |
| 1.6 Relational Expertise | 24 |
| 1.7 The Evidence Base | 27 |
| 1.8 Notes | 28 |
| References | 29 |
| 2 Expertise: The Relational Turn | 32 |
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| 2.1 Expertise in Task Accomplishment | 32 |
| 2.2 Psychological Accounts of Expertise and Environment | 32 |
| 2.3 Starting with the Cultural | 35 |
| 2.4 Distributed Expertise | 37 |
| 2.5 Networking Without Knowledge | 43 |
| 2.6 Collective Competence and Collaborative Intentions | 45 |
| 2.7 Expertise as Purposeful Engagement in Practices | 47 |
| References | 48 |
| 3 Knowledge Work at Practice Boundaries | 52 |
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| 3.1 Boundaries: Where Practices Intersect | 52 |
| 3.2 Boundary Work | 54 |
| 3.3 What Happens in the New Boundary Spaces | 56 |
| 3.4 Alternative Envisioning at the Boundaries | 59 |
| 3.5 Constructing Sites for Sustained Boundary Work | 61 |
| 3.6 Knowledge Talk at the Boundaries | 64 |
| References | 69 |
| 4 Relational Agency: Working with Other Practitioners | 72 |
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| 4.1 Relational Agency | 72 |
| 4.2 Agency and Mutuality | 73 |
| 4.3 Relational Agency and Cultural Historical Activity Theory | 75 |
| 4.4 Motives and Relational Agency | 79 |
| 4.5 Relational Agency and Demands on Practitioners | 80 |
| 4.6 Systemic Responses to the Demands of Relational Agency | 82 |
| 4.7 Relational Agency in Practice | 84 |
| References | 88 |
| 5 Working Relationally with Clients | 91 |
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| 5.1 Personal Responsibility | 91 |
| 5.2 Participation | 93 |
| 5.3 Joint Work as Co-configuration | 95 |
| 5.4 Externalisation Co-configuration and Relational Agency | 99 |
| 5.5 Working with the Expertise of Those Who Use Services | 105 |
| References | 106 |
| 6 Being a Professional | 109 |
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| 6.1 Working in Relation | 109 |
| 6.2 Knowledge and Commitment in Professional Work | 110 |
| 6.3 Expert Knowledge and Relational Agency | 114 |
| 6.4 Knowledge in Practices | 119 |
| References | 123 |
| 7 Working Upstream | 126 |
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| 7.1 Systemic Learning from Operational Practices | 126 |
| 7.2 Distinctly Different Practices in Organisational Hierarchies | 128 |
| 7.3 Differences in Engagement with Knowledge Between Hierarchical Practices | 131 |
| 7.4 Differences in Temporalities | 133 |
| 7.5 Representations that Work Across Boundaries | 134 |
| 7.6 Upstream Learning and Resistance to Change in Organisations | 135 |
| 7.7 Mediation and Relevance | 138 |
| 7.8 Knowledge Flows from Research to Policy | 141 |
| References | 144 |
| 8 Researching the Relational in Practices | 146 |
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| 8.1 Finding the Object of Enquiry | 146 |
| 8.2 Background and Foreground in Research Design | 151 |
| 8.3 Discursive Approaches to Researching Relational Aspects of Professional Practices | 153 |
| 8.4 Narratives and Personal Trajectories | 155 |
| 8.5 Interventionist Research | 159 |
| 8.6 The Challenges of Researching the Relational Turn | 161 |
| References | 162 |
| Appendix A Activity Theory | 166 |
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| A.1 What Is Activity Theory | 166 |
| A.2 Engestrm and Activity Theory | 167 |
| A.3 Developmental Work Research | 169 |
| A.4 Inside the DWR Sessions | 171 |
| A.5 Analysing the Data from the DWR Sessions | 172 |
| References | 172 |
| An Analytic Protocol for the Building of Common Knowledge: The D-Analysis | 173 |
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| Reference | 174 |
| Index | 175 |
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