| Anchor 1 | 5 |
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| Anchor 2 | 8 |
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| Anchor 3 | 10 |
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| Anchor 4 | 14 |
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| 1 | 15 |
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| Medical Wisdom in the Twenty-First Century | 15 |
| TODAY’S MEDICAL WISDOM, OUR METHODS OF DOCTORING, AND WISE PHYSICIANS | 15 |
| Great Doctors | 16 |
| Top Doctors | 18 |
| Medical Wisdom and the Wise Physician | 19 |
| ABOUT DOCTORING, THE ART OF MEDICINE AND SERVICE TO HUMANITY | 23 |
| ABOUT MEDICAL WISDOM EXPRESSED AS APHORISMS AND PRECEPTS | 25 |
| ABOUT MEDICAL PARADIGMATIC CHANGE IN TWENTY-FIRST CENTURY PRACTICE | 27 |
| The Democratization of Medicine | 29 |
| The Collectivization of Medicine | 30 |
| The Commercialization of Medicine | 30 |
| The Computerization of Medicine | 32 |
| The Feminization of Medicine | 33 |
| The Politicization of Medicine | 34 |
| WISE WORDS ABOUT MEDICAL WISDOM IN THE TWENTY-FIRST CENTURY | 35 |
| REFERENCES | 36 |
| 2 | 38 |
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| Caring for the Patient | 38 |
| FIRST, BE A HEALER | 39 |
| BE SURE TO CARE FOR THE PATIENT AS WELL AS THE DISEASE | 40 |
| RECOGNIZE THE DIFFERENCE BETWEEN DISEASE AND ILLNESS | 41 |
| TRY TO “FEEL” THE PATIENT’S EXPERIENCE OF THE ILLNESS | 42 |
| THINK ABOUT THE IMPACT OF ILLNESS ON THE PATIENT | 43 |
| CONSIDER HOW THE INDIVIDUAL PATIENT’S ILLNESS AFFECTS THE FAMILY | 45 |
| SOMETIMES, THE KEY TO UNDERSTANDING THE CLINICAL PROBLEM LIES IN THE MEANING OF THE SYMPTOM TO THE PATIENT | 46 |
| PART OF CARING FOR THE PATIENT IS “LAYING HANDS” ON THE PATIENT | 47 |
| PROCEED CAUTIOUSLY WHEN A PATIENT CRITICIZES HIS OR HER LAST PHYSICIAN | 47 |
| DIFFICULT PATIENTS EXIST | SO DO “DIFFICULT DOCTORS” |
| SOME PATIENTS WILL ALSO BE YOUR FRIENDS | 50 |
| SOME OF YOUR MOST IMPORTANT LESSONS WILL BE LEARNED FROM PATIENTS | 52 |
| DON’T DISMISS LIGHTLY A PATIENT’S RESEARCH ON THE INTERNET AND IN MAGAZINES AND NEWSPAPERS | 53 |
| GIVE THE PATIENT THE BEST DIAGNOSIS POSSIBLE AT THE TIME | 54 |
| SOMETIMES IT’S APPROPRIATE TO USE HUMOR IN THE EXAM ROOM | 54 |
| DURING THE MEDICAL ENCOUNTER, ASK THE PATIENT TO TELL ABOUT SOMETHING NONMEDICAL | 56 |
| OCCASIONALLY SHARE A LITTLE ABOUT YOURSELF | 56 |
| AVOID LETTING THE PATIENT BELIEVE THAT YOU ARE INFALLIBLE | 57 |
| SOMETIMES COMFORT IS ALL YOU HAVE TO OFFER | 58 |
| ACCEPT HOW PATIENTS WILL JUDGE YOU | 58 |
| BEWARE THE POTENTIAL FOR CARING GONE WRONG | 59 |
| BE THERE FOR THE PATIENT | 60 |
| WISE WORDS ABOUT CARING FOR THE PATIENT | 61 |
| REFERENCES | 63 |
| 3 | 65 |
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| Clinical Dialogue and Communication | 65 |
| ALWAYS GREET THE PATIENT BY NAME | 67 |
| SIT WHEN TAKING A MEDICAL HISTORY | 68 |
| BE SURE THE PATIENT KNOWS YOUR NAME AND YOUR ROLE IN HIS OR HER CARE | 68 |
| MAKE EYE CONTACT APPROPRIATE FOR THE CLINICAL SITUATION | 69 |
| RECOGNIZE THE POWER IMPLICATIONS OF RELATIVE EYE LEVELS | 70 |
| DECIDE UPON YOUR DEFAULT OPENING QUESTION THAT BEGINS THE CLINICAL INTERVIEW | 70 |
| OPEN-ENDED QUESTIONS YIELD THE BEST INFORMATION | 71 |
| INJECT A LITTLE IMPROVISATION INTO THE MEDICAL INTERVIEW | 71 |
| THE MOST EXPERIENCED CLINICIANS WILL MAKE NO CLEAR DISTINCTION BETWEEN TAKING A HISTORY AND PERFORMING A PHYSICAL EXAMINATION | 72 |
| IF THE PRESENTING COMPLAINT SEEMS A LITTLE VAGUE, CONSIDER IF IT MIGHT BE A “TICKET OF ADMISSION” | 72 |
| LEARN THE SKILL OF ACTIVE LISTENING | 73 |
| PAY ATTENTION TO THE PATIENT | HE OR SHE IS TELLING YOU THE DIAGNOSIS |
| LISTEN MORE THAN YOU TALK | 74 |
| WHEN DISCUSSING EVENTS IN THE PATIENT’S LIFE, HOW YOU FRAME THE QUESTION DETERMINES THE QUALITY OF THE RESPONSE | 75 |
| ASSUME THAT THE PATIENT IS TELLING THE TRUTH | 76 |
| MEDICAL WORDS CAN HAVE DIFFERENT MEANINGS FOR PATIENTS AND PHYSICIANS | 77 |
| TRY NEVER TO EXPRESS SURPRISE AT SOMETHING A PATIENT TELLS YOU | 78 |
| SOMETIMES DOCTOR AND PATIENT ARE SEPARATED BY VALUES, LANGUAGE AND CULTURE | 78 |
| DON’T BE AFRAID TO SAY, “I DON’T KNOW” | 80 |
| AVOID THE USE OF MEDICAL SLANG | 80 |
| BE SURE THE PATIENT HAS HAD A CHANCE TO SAY WHAT NEEDED TO BE SAID | 81 |
| LEARN HOW TO PRESENT A PATIENT TO A COLLEAGUE | 81 |
| WISE WORDS ABOUT CLINICAL DIALOGUE AND COMMUNICATION | 82 |
| REFERENCES | 83 |
| 4 | 85 |
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| The Art of Clinical Diagnosis | 85 |
| THE PROCESS OF DIAGNOSIS BEGINS WITH THE PATIENT’S DECISION TO SEEK MEDICAL HELP | 86 |
| THE CIRCUMSTANCES OF THE PATIENT’S PRESENCE IN YOUR OFFICE CAN OFFER DIAGNOSTIC CLUES | 87 |
| THE ASTUTE DIAGNOSTICIAN MAKES CASUAL OBSERVATION PART OF THE PHYSICAL EXAMINATION | 88 |
| GREET YOUR PATIENT WITH A HANDSHAKE | 88 |
| THINK ABOUT WHAT MIGHT BE THE TRUE PURPOSE OF THE MEDICAL ENCOUNTER | 89 |
| THE WISE PHYSICIAN DOES NOT READILY ACCEPT THE DIAGNOSIS OF ANOTHER | 90 |
| PAY ATTENTION TO VITAL SIGNS | 91 |
| ALWAYS EXAMINE THE AREA THAT HURTS | 92 |
| USE THE PRACTICAL METHODS THAT CAN ENHANCE YOUR PHYSICAL DIAGNOSIS | 92 |
| EXPERIENCED PHYSICIANS HAVE A “STRING” OF DIAGNOSTIC PEARLS THAT HELP THEM FROM TIME TO TIME | 94 |
| BEWARE OF “PLASTIC PEARLS” THAT LINGER AS PERSISTENT CLINICAL YARNS | 98 |
| KNOW THE PATHOGNOMONIC CLINICAL MANIFESTATIONS YOU MAY ENCOUNTER | 99 |
| RECOGNIZE THE CLINICAL RED FLAGS THAT SUGGEST SEVERE DISEASE | 101 |
| BE WARY OF OVER-ANALYZING A PROBLEM | 102 |
| TRUST YOUR OWN CLINIC | 102 |