| Foreword | 5 |
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| Contents | 7 |
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| Contributors | 14 |
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| Introduction | 26 |
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| Part I E-Services in Public and Private Sectors | 30 |
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| Information Technology, Marketing and Organizational Factor in Corporate e- banking: A Qualitative Research | 32 |
| The Role of Customer Involvement in Library E- services | 40 |
| Technology as a Tool of Transformation: e- Cities and the Rule of Law | 48 |
| User Realities and the Future of e- government Services | 56 |
| The Use of Web Services for Inclusive Decision Process: Towards the Enhancement of e- Democracy | 64 |
| The Challenges of e-government Evaluation | 73 |
| Integration of Different Organizations and Stakeholders in E- services Design and Implementation: the Case of the Spider Card | 81 |
| B2G Electronic Invoicing as Enforced High Impact Service: Open Issues | 89 |
| Network Outcome as Trigger for the Evolution of a Design Network: Coordination Processes Between Actors and Objects | 97 |
| Governance and Organizational Aspects of an Experimental Groupware in the Italian Public Administration to Support Multi- Institutional Partnerships | 105 |
| Business Process Modelling Within the Cycle of Continuous Improvement | 114 |
| Information Extraction from Multimedia Documents for e- Government Applications | 123 |
| Part II Governance, Metrics and Economics of IT | 131 |
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| Operations Strategy of Small Software Firms Using Open Source Software | 132 |
| IT Value in Public Administrations: A Model Proposal for e- Procurement | 141 |
| Value Assessment of Enterprise Content Management Systems: A Process- oriented Approach | 150 |
| A Maintenance Metric Model for Open Source Governance | 158 |
| Key Performance Indicators to Relate Knowledge Governance with Knowledge Process | 166 |
| Measuring Data Quality When Applying Data Swapping and Perturbation | 175 |
| Virtual Enterprise Transactions: A Cost Model | 182 |
| Part III Information and Knowledge Management | 192 |
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| Effective Storage of Semantic Web Data | 194 |
| A Reference Architecture for Semantic Knowledge Coordination | 201 |
| Service-Based Networked Collaboration | 210 |
| How to Exploit Data Mining Without Becoming Aware of it | 218 |
| A Methodological Approach to Enable Cooperative Process Design Through Web Services | 226 |
| Toward an Effective and Efficient Query Processing in the NeP4B Project1 | 234 |
| A Feature Ranking Component for GIS Architecture | 242 |
| Part IV IS Development and Design Methodologies | 250 |
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| Managing Security Projects: Proposition of a Cost Model | 251 |
| Concern-Oriented and Ontology-Based Analysis of Information Systems | 259 |
| The LUMIR Project: Developing the GP s Network Pilot Program in the Basilicata Region | 268 |
| Part V IS Theory and Research Methodologies | 277 |
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| Epistemology of Information Systems: Time for Something New? Positivism, Interpretivism, and Beyond | 279 |
| Don Ihde s Soft Technological Determinism and Capabilities for IS Organizational Learning. The Case of a Competence Center | 288 |
| Simulations, Case Studies and Role Playing: From Cognitive Technologies to the Creation of New Learning Environments. The Experimental Proposals by Telematic University Guglielmo Marconi | 296 |
| Part VI Legal and Ethical Aspects of IS | 305 |
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| Ethics Among Peers: From Napster to Peppermint, and Beyond | 307 |
| The Epistemology and Ethics of Internet Information | 315 |
| Electronic Medical Diary (EMD): Ethical Analysis in a HTA Process | 323 |
| Legal Issues in the Transition to Electronic Records in Health Care | 331 |
| Ethics in the Design and Use of Best Practice Incorporated in Enterprise Information Systems | 337 |
| The Protection of Minors in ICT Networks: The Liability of the Internet Providers | 345 |
| Supporting Access to Online Legal Information: Semantic Strategies | 353 |
| Part VII New Themes and Frontiers in IS Studies | 361 |
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| Crisis! What Crisis? | 362 |
| Digital Forensic Investigations: A New Frontier for Informing Systems | 370 |
| Heterogeneous Information Model Unification as a Pre- requisite to Resource Schema Mapping | 381 |
| Agent Technologies in the Future Internet | 389 |
| Compliance Management is Becoming a Major Issue in IS Design | 398 |
| The MISE Project: A First Experience in Mediation Information System Engineering | 406 |
| Business Process Driven Solutions for Innovative Enterprise Information Systems | 414 |
| Semantics in the Age of the Data Deluge | 422 |
| Part VIII Organizational Change and Impact of IT | 429 |
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| Managing IS Services with Something in Between Outsourcing and Insourcing: Buffer Organizations | 431 |
| Do Business Intelligence Systems Enforce Organizational Coordination Mechanisms? | 438 |
| Socio-Materiality as Lens to Study IT Driven Change | 446 |
| Changing Time Orientations in Organizations: A Role for ICT? | 455 |
| The Mediating Role of Technology-Based Training on Change Management Success. A Research in Progress | 465 |
| Measuring RFId Benefits in the Supply Chain | 473 |
| Actual vs. Planned ERP System Implementation Costs in Slovak and Slovenian Companies | 481 |
| Part IX Human Computer Interaction | 489 |
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| Checking the Consistency, Completeness and Usability of Interactive Visual Applications by Means of SR- Action Grammars | 491 |
| Mind the Map: The Role of Shared Awareness in Effective User- Centered Design | 499 |
| An Experience About User Involvement for Successful Design | 507 |
| Visualizing Geographic Data on Mobile Interfaces: The Strategic Use of Colors and Color Intensity as Information Clues | 515 |
| A Peripheral Notification Display for Multiple Alerts: Design Rationale | 524 |
| The On-TIME User Interface | 532 |
| Designing Flexible User Interfaces | 542 |
| Interactions with Open Source Software: A Pilot Study on End Users Perception | 551 |
| Part X Strategic Role of IS | 559 |
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| The Strategic Role of IT: A Case Study of Two Swedish Retail Companies | 560 |
| Patterns of Technochange Management in ERP Multisite Implementations | 569 |
