| Contents | 5 |
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| Contributors | 7 |
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| Introduction | 9 |
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| References | 16 |
| Awareness of Work | 18 |
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| Anticipative Awareness in a Groupware System | 19 |
| 1.1 Introduction | 19 |
| 1.2 Related Work | 20 |
| 1.3 Anticipative Awareness | 21 |
| 1.4 Implementation into a Shared Workspace System | 26 |
| 1.5 Evaluation | 32 |
| 1.6 Lessons Learned and Future Work | 34 |
| 1.7 Conclusion | 35 |
| References | 35 |
| Colour, It s Just a Constant Problem : An Examination of Practice, Infrastructure and Workflow in Colour Printing | 37 |
| 2.1 Introduction | 37 |
| 2.2 The Problem of Colour Print Production | 39 |
| 2.3 The Prospect of New Markets | 40 |
| 2.4 Method and Settings | 42 |
| 2.5 Infrastructures and Workflows | 42 |
| 2.6 Non-CM Workflows in Graphic Design and Printing | 44 |
| 2.7 Examples of Ad Hoc CM | 44 |
| 2.8 Discussion: No Working Around CM | 52 |
| 2.9 Conclusion: New Technology and New Markets | 55 |
| References | 57 |
| Toward Regional Clusters: Networking Events, Collaborative Research, and the Business Finder | 59 |
| 3.1 Introduction | 59 |
| 3.2 Related Work | 60 |
| 3.3 Field of Application and Research Methods | 62 |
| 3.4 Research Methods | 63 |
| 3.5 Fostering Regional Networking | 64 |
| 3.6 Business Finder: Support for Regional Networks of Companies | 69 |
| 3.7 Conclusion | 75 |
| References | 76 |
| Work and Creativity | 78 |
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| Support of Collaborative Creativity for Co- located Meetings | 79 |
| 4.1 Introduction: Collaborative Creativity | 79 |
| 4.2 Methodology | 82 |
| 4.3 Dimensions and Barriers | 86 |
| 4.4 Design Heuristics | 96 |
| 4.5 Related Work | 104 |
| 4.6 Conclusion | 106 |
| References | 107 |
| Designing for Collective Interaction: Toward Desirable Spaces in Homes and Libraries | 110 |
| 5.1 Introduction | 110 |
| 5.2 Collective Interaction | 112 |
| 5.3 Related Work | 115 |
| 5.4 Design Cases | 117 |
| 5.5 Qualities of Collective Interaction | 121 |
| 5.6 Potential Application Areas | 123 |
| 5.7 Conclusion and Perspectives on Future Work | 125 |
| References | 125 |
| Between Casual Commitment and Cross-Media Articulation: The Faith of the Napkin | 127 |
| 6.1 Situating the Study of the Napkin | 127 |
| 6.2 Conceptual Framing of the Analysis | 129 |
| 6.3 The Napkin in Cross-Media Production | 131 |
| 6.4 What Was the Problem with the Napkin? | 132 |
| 6.5 From Articulation to Sharing | 138 |
| References | 140 |
| Web 2.0 Problems and Solutions | 142 |
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| People Tagging and Ontology Maturing: Toward Collaborative Competence Management | 143 |
| 7.1 Introduction | 143 |
| 7.2 Competence Management Approaches and Their Problems | 144 |
| 7.3 Approach | 148 |
| 7.4 Tool Support | 154 |
| 7.5 Evaluation | 158 |
| 7.6 Summary | 161 |
| References | 162 |
| Beyond Web 2.0 ... and Beyond the Semantic Web | 165 |
| 8.1 Introduction | 165 |
| 8.2 Toward a Social Semantic Web | 166 |
| 8.3 An Illustration: Education | 170 |
| 8.4 An Illustration: Research | 174 |
| 8.5 Conclusion | 177 |
| References | 180 |
| Engineering 2.0: Exploring Lightweight Technologies for the Virtual Enterprise | 182 |
| 9.1 Introduction | 182 |
| 9.2 Life-Cycle Commitments | 185 |
| 9.3 Knowledge Sharing in the Virtual Enterprise | 186 |
| 9.4 The Need to Raise the Knowledge Baseline | 187 |
| 9.5 Engineering 2.0: Lightweight Technologies in Engineering | 188 |
| 9.6 Conclusions | 198 |
| References | 199 |
| The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies | 201 |
| 10.1 Web 2.0: Substitute for or Update to Collaboration Support? | 201 |
| 10.2 On the Relationship Between Web 2.0 and Collaboration Support | 203 |
| 10.3 Web 2.0 Mechanisms to Support Collaboration the Usual Suspects | 208 |
| 10.4 Integrating Web 2.0 and Collaboration Support: a Pattern Approach | 214 |
| 10.5 From Prototypes to Systematic Integration | 221 |
| 10.6 Conclusion | 224 |
| References | 224 |
| Index | 227 |