| Acknowledgements | 5 |
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| Preface | 7 |
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| Contents | 9 |
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| Abbreviations | 12 |
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| Variables | 15 |
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| List of Figures | 18 |
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| Chapter 1: Introduction | 23 |
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| 1.1 Motivation | 23 |
| 1.1.1 Productivity | 27 |
| 1.1.2 Employment Level | 28 |
| 1.1.3 Employment Structure | 32 |
| 1.2 Outline and Methodology | 35 |
| References | 39 |
| Chapter 2: Framework of Services Offshoring | 42 |
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| 2.1 Classification of Services Offshoring | 42 |
| 2.1.1 Definition of Services Offshoring | 43 |
| 2.1.1.1 Definitions of OutsourcingOutsourcing | 43 |
| 2.1.1.2 Definitions of OffshoringOffshoring:definitions | 45 |
| 2.1.1.3 Working Definition of Services OffshoringServices offshoring:definition | 47 |
| 2.1.2 Services and their Tradability | 50 |
| 2.1.2.1 Services and the Uno-Actu-Principle | 50 |
| 2.1.2.2 Classification of Services TradeServices:trade | 54 |
| Classification of Service ProvisionService:provision according to the GeographicalLocation of Agents | 54 |
| Classification of Services Trade According to the Modes of ServiceSupplyService:supply, modes of in the GATS | 55 |
| 2.1.2.3 Classification of Service ActivitiesService:activities | 57 |
| Several Approaches of Service ClassificationsService:classification | 58 |
| The Definition of Business ActivitiesBusiness activities | 59 |
| Other Commercial ServicesServices:other commercial | 60 |
| Other Business ServicesServices:other business | 61 |
| Technological ServicesServices:technological | 62 |
| Information Technology and Business Process Outsourcing Services | 63 |
| 2.1.3 Offshoring - A Make-or-BuyMake-or-Buy Decision | 64 |
| 2.1.3.1 Efficiency-Based MotivesEfficiency-Based Motives for Outsourcing | 65 |
| 2.1.3.2 Resource-Based Motives for Outsourcing | 68 |
| The Basics of Resource-Based TheoriesResource-Based Theories | 68 |
| The Decision for Outsourcing | 70 |
| 2.1.3.3 Transaction Cost-Based Motives for In-House Production | 71 |
| The Basics of Transaction Cost-Based TheoriesTransaction Cost-Based Theories | 71 |
| Transaction Costs with Market Purchases of Services | 72 |
| The Decision for In-House Production | 73 |
| 2.2 Drivers of Services Offshoring | 76 |
| 2.2.1 Global Developments | 77 |
| 2.2.1.1 Developments in Information and Communication Technologies | 77 |
| The Age of Information and Telecommunications | 77 |
| Information and Communication Technologies in Developing CountriesInformation and communication technologies | 79 |
| 2.2.1.2 Multilateral Liberalization of Trade in ServicesLiberalization: of trade in services, multilateral | 81 |
| 2.2.1.3 Regional Liberalization of Trade in ServicesLiberalization: of trade in services, regional | 84 |
| 2.2.2 Services Offshoring MotivesServices offshoring:motives of Firms | 88 |
| 2.2.2.1 Market-Oriented MotivesMotives:market-oriented | 89 |
| 2.2.2.2 Cost-Oriented MotivesMotives:cost-oriented | 91 |
| 2.2.2.3 Procurement-Oriented MotivesMotives:procurement-oriented | 93 |
| Procurement of Agglomeration AdvantagesAgglomeration advantages | 94 |
| Procurement of Human CapitalHuman capital | 95 |
| 2.2.3 Developments in the Destination Countries | 96 |
| 2.2.3.1 Availability of Human CapitalHuman capital:in less-developed countries in Less-Developed Countries | 96 |
| 2.2.3.2 Presence of Multinational Companies | 100 |
| 2.2.3.3 Liberalization of Service SectorsLiberalization:of service sectors | 101 |
| References | 104 |
| Chapter 3: The Structure of Services Offshoring | 110 |
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| 3.1 German Services Offshoring in an International Comparison | 110 |
| 3.1.1 Services Offshoring in a Worldwide Comparison | 110 |
| 3.1.1.1 The Largest Offshoring CountriesServices offshoring:countries, by services category by Services Category | 111 |
| 3.1.1.2 The Largest Surplus and Deficit CountriesBalance:trade, by services category by Services Category | 111 |
| 3.1.1.3 The Largest Overall Services OffshoringServices offshoring:countries, largest overall and OnshoringServices onshoring: | 116 |
| 3.1.2 Development of Services OffshoringServices offshoring:in selected OECD countries in Selected OECD Countries | 118 |
| 3.1.2.1 Offshoring Development by Services Category | 119 |
| 3.1.2.2 Changes in the Trade BalanceBalance:trade, in selected OECD countries by services category by Services Category | 121 |
| 3.1.2.3 Overall Development of Services OffshoringServices offshoring:development in selected OECD countries and OnshoringServ | 121 |
| 3.1.3 Calculation of Services Offshoring Intensities | 122 |
| 3.1.3.1 Input-Output TablesInput-output:tables | 122 |
| 3.1.3.2 Two Different Measures of Services Offshoring IntensityServices offshoring intensity:measures | 126 |
| 3.1.3.3 Results for Germany | 128 |
| 3.1.3.4 Comparison with the UK and the US | 129 |
| 3.1.3.5 Offshoring Intensities in OECD Countries | 130 |
| 3.2 Sectoral Structure of Services Offshoring | 133 |
| 3.2.1 Sectoral Structure of Global Services OffshoringStructure:sectoral, of global services offshoring | 133 |
| 3.2.1.1 The Structure of the Offshoring SectorsStructure:of the offshoring sectors | 133 |
| 3.2.1.2 The Structure of Offshored ServicesStructure:of offshored services |