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Becoming Virtual Knowledge Management and Transformation of the Distributed Organization

:	Jane E. Klobas, Paul D. Jackson
:	Becoming Virtual Knowledge Management and Transformation of the Distributed Organization
:	Physica-Verlag
:	9783790819588
:	1
:	CHF 136.20
:

:	Allgemeines, Lexika
:	English

:	267
:	Wasserzeichen/DRM
:	PC/MAC/eReader/Tablet
:	PDF

This book examines the capabilities needed to transform a globally distributed organization into a virtual organization (an organization that exists and operates across time and distance with the support of global communications technologies such as the Internet). The multidisciplinary team of authors examines virtualization from points of view ranging from the organizational to the technological to the sociological and psychological.

	Preface	6
	Contents	7
	Contributors	9
	Abbreviations	11
	Introduction	12
	References	18
	Part 1 Envisioning and Planning for Virtualization	20
	1 Aligning Goals, Virtuality and Capability: A Virtual Alignment Model	21
	1.1 Introduction	21
	1.2 Vision and Goals	21
	1.3 State of Virtuality	23
	1.4 Capabilities	25
	1.5 The Virtual Alignment Model (VAM)	27
	References	30
	2 Envisioning and Monitoring the Process of Becoming Virtual	32
	2.1 Introduction	32
	2.2 Envisioning the Virtual Organization	32
	2.3 From Vision to Goals, Capabilities and Indicators	35
	2.4 Goals for Virtualization	36
	2.5 Current Level of Virtuality	37
	2.6 Capabilities for Being Virtual	40
	2.7 The Research Project	41
	Reference	43
	3 The Challenge of Becoming Virtual	44
	3.1 Introduction	44
	3.2 The Organization	45
	3.3 Market	48
	3.4 Unit 2 Staff and the GNO	50
	3.5 Strategic Challenges for the Coming Year	51
	3.6 Information Technology	52
	3.7 Possible Solutions	58
	3.8 Toward Virtualization: Baseline Measurements	60
	Part 2 New Insights into Knowledge Management and Virtualization	62
	4 Social Uncertainty in Virtual Organizations: A Preliminary Ontology of the Constituent Elements	63
	4.1 Introduction	63
	4.2 Background	64
	4.3 Theory Development	67
	4.4 The Formula for Social Uncertainty	71
	4.5 Social Uncertainty in Unit 2	72
	4.6 Conclusion	77
	References	78
	5 When Communities of Practice Fail: Community Ties and Organizational Commitment	80
	5.1 Communities of Practice	80
	5.2 Research Approach	82
	5.3 Results	86
	5.4 Discussion	90
	5.5 Future Research	92
	References	93
	6 An Exploratory Survey of the Structure and Components of Organizational Memory	95
	6.1 Introduction	95
	6.2 Background	96
	6.3 Researching Organizational Memory	98
	6.4 The Investigation	99
	6.5 Results	100
	6.6 Discussion	108
	6.7 Conclusion	114
	References	115
	7 The Organization as a Transactive Memory System	117
	7.1 Introduction	117
	7.2 Background	117
	7.3 Uncovering and Evaluating TMS	120
	7.4 The Nature of the Organizational TMS	122
	7.5 Quantitative Evaluation of the TMS	130
	7.6 Implications for IS to Support TMS	130
	7.7 Conclusion	136
	References	138
	8 Adoption of Technologies for Virtual Work	140
	8.1 Introduction	140
	8.2 Technologies for the Virtual Organization in Unit 2	141
	8.3 Method	142
	8.4 User Response	142
	8.5 Discussion and Conclusion	154
	References	154
	9 Monitoring, Control and the Performance of Virtual Work	155
	9.1 Introduction	155
	9.2 Background	156
	9.3 Research Approach	159
	9.4 External Control of Virtual Knowledge Workers	160
	9.5 Internal Control of Virtual Knowledge Workers	162
	9.6 The Role of Technology in Controlling Virtual Knowledge Workers	167
	9.7 Conclusion	169
	References	170
	Part 3 Understanding Virtualization	172
	10 The Challenge of Becoming Virtual, Part 2	173
	10.1 Introduction	173
	10.2 Efforts to Build the Virtual Organization	173
	10.3 Progress Toward Being Virtual	176
	10.4 Subsequent Activities	178
	10.5 One More Survey	179
	11 Reflections from the Frontline: The Journey of a Knowledge Manager	182
	11.1 Introduction	182
	11.2 Infatuated by the Idea of Virtual Collaboration	182
	11.3 The Notion of Virtualization	184
	11.4 Beginning to Grasp the Complexity	185
	11.5 All the Way Virtual – or a Two-Tier Strategy?	185
	11.6 Light at the End of the Tunnel	191
	11.7 Preparing for the Future: Lessons for Knowledge Managers	194
	11.8 Conclusion	196
	References	197
	12 The Forensics of a Challenged Initiative	198
	12.1 Introduction	198
	12.2 An Overview of the Outcomes	198
	12.3 Method	200
	12.4 The Critical Success Factors	201
	12.5 Conclusion	214
	References	214
	13 Tools and Capabilities for Becoming Virtual	215
	13.1 Introduction	215
	13.2 Virtualization and Knowledge Work	215
	13.3 Capabilities for Virtualization	217
	13.4 Envisioning and Monitoring Virtuality	221
	13.5 Conclusion	224
	Appendix 1: Virtuality Indicators	226
	Appendix 2: Baseline Virtuality at Unit 2	233
	Appendix 3: Virtuality After One Year	238
	Appendix 4: Capability Indicators	242
	Appendix 5: Baseline Capabilities for Virtualization	246
	Appendix 6: Capabilities After One Year	250
	Appendix 7: Exercises for an Envisioning Workshop	254
	Appendix 8: Questions for Exploring TMS	259
	Appendix 9: Measuring ICT Value and Accessibility	261
	Appendix 10: TPC Network Infrastructure	263